Contact Us
You can contact the US Online Casinos editorial team about anything we publish: a free spins offer whose terms have changed, a wagering requirement we have described incorrectly, a payment method that no longer works in your state, or a question about how we rank the casinos listed on alt1000.com. Email is the channel we monitor, and the address is published in the site footer along with our postal contact details.
One thing to be clear about before you write: we are a research and comparison publisher, not a casino operator. We cannot see your account, credit free spins, release a withdrawal, verify your ID or reverse a bonus forfeiture. If that is what you need, the section below on who to contact for what will save you time.
What our team can actually help with
- Corrections and factual disputes. If a free spins count, deposit minimum, wagering multiplier or expiry window on this site does not match what the operator currently advertises, tell us which page and what you saw. We recheck against the operator's own terms and date the update.
- Questions about our methodology. How editorial ratings are reached, why one casino sits above another, why a brand we once listed has been removed.
- Commercial and partnership enquiries. Affiliate teams, media buyers and PR contacts should say so in the subject line so it reaches the right inbox.
- Accessibility, privacy and content-removal requests. Include the URL and the specific issue.
- General questions about how free spins, bonuses or withdrawals work. We cannot advise on your individual account, but we can point you to the explainer that covers it.
What to include so we can reply usefully
- The page URL on alt1000.com, or the casino name if the query is general.
- The exact wording or figure you are querying, and where you saw the correct version.
- Your state, if the question involves availability, payments or eligibility — rules differ significantly.
- Screenshots where terms are involved. Operators change promotional pages without notice, and a dated screenshot settles most disputes quickly.
- No account numbers, card details, Social Security numbers or copies of ID. We never need them and cannot act on them.
Who to contact for what
Most reader emails that we cannot resolve fall into one of three buckets. Sending them to the right place first is faster than going through us.
| Your issue | Who to contact | Why |
|---|---|---|
| Free spins not credited, bonus voided, balance missing | The casino's own support team | Only the operator can see your account and promotional flags |
| Withdrawal delayed, held for verification, or refused | Casino support first, then its formal complaints procedure | Operators normally require an internal complaint before escalation |
| Unresolved complaint against a state-licensed operator | The gaming regulator in the state that licensed it | Regulators handle player disputes for sites they authorize |
| Something on this site looks wrong or out of date | Us, by email | It is our copy and our responsibility to correct it |
| Gambling is causing you harm | A support service — see our responsible gambling resources | We are not a counselling service and will not pretend to be |
If you are in immediate distress, the National Problem Gambling Helpline operates 24/7 on 1-800-GAMBLER. Self-exclusion, deposit limits and loss limits are set inside your casino account or through your state's exclusion program, not through us.
Commercial disclosure, in plain terms
US Online Casinos earns commission when a reader opens an account through some of the links on this site. That funds the research. It does not buy a position in our lists, a rating, or protection from criticism — every brand we recommend gets at least one stated drawback, and we remove operators whose terms deteriorate. If you believe a ranking looks bought, write to us and say why. We would rather answer that question than ignore it.
Free spins offers readers ask us about most
The three brands below generate the largest share of our contact form traffic, mostly about spin terms. Their headline offers are as advertised by the operators at the time of our last check on Sep 19, 2026; promotional terms change often, so read the operator's own page before depositing.
Raging Bull — 410% up to $10,000 + 50 Free Spins
It leads our list because the spins arrive attached to a match bonus rather than in place of one, which is what most readers writing to us are actually looking for. Editorial rating 10.0. The material conditions are the part worth reading twice: a percentage that large is tiered across qualifying deposits, spins are usually restricted to nominated slots at a fixed coin value, and both the deposit and the bonus carry playthrough before any cashout. Expect a maximum cashout cap on spin winnings.
Limitation: a 410% headline invites people to deposit more than they planned. The higher the match, the heavier the wagering total attached to it, and blackjack or roulette play typically contributes little or nothing toward clearing it.
Magician Bet — 101% No Wagering
Included for the opposite reason: there is no playthrough on the advertised offer, so what you win is withdrawable subject to the usual verification and limits. Editorial rating 9.9. For readers who dislike tracking wagering progress, this is the simplest structure on the page.
Limitation: a 101% match is modest beside the triple-digit offers above and below it, and no-wagering promotions usually carry tighter maximum bet rules, shorter validity windows and lower caps on the bonus amount itself. Confirm those before treating it as free money — it is not, since a qualifying deposit is required.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
Here the spins are named to a specific title, Cash Chaser, which removes the ambiguity that causes most reader complaints about where spins can be used. Editorial rating 9.9. A game-specific allocation also makes the value easier to calculate, since you know the RTP and volatility profile you are playing against.
Limitation: if that slot does not suit you, the spins portion is worth little to you personally, and spin winnings are typically credited as bonus funds with their own wagering and cashout ceiling rather than as cash.
The rest of the list at a glance
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| Uptown Aces | 600% for new players | 9.6 |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.6 |
| BetUS | 200% up to $4,000 for new players | 9.4 |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.4 |
| Slots and Casino | 500% up to $2,500, across three deposits | 9.4 |
| Bets.FM | 225% deposit bonus up to 1 BTC plus 225 free spins | 9.0 |
Ratings are our editorial assessment based on published terms and site research. They are not customer review scores and we make no claim to have played at, deposited with or withdrawn from these operators.
Money questions we get asked before anyone signs up
Costs and timings are where contact-form questions cluster, so the essentials in one place. Amounts here are illustrative, in US dollars, and each casino sets its own figures — check the cashier page before depositing.
- Cost to take part. Every offer above except a no-deposit style reward requires your own money at risk. A 250% bonus on a $50 deposit does not make the $50 free.
- Depositing. Debit cards are the most widely accepted method for US players. Credit card acceptance is inconsistent and some issuers decline gambling transactions or treat them as cash advances with interest from day one. Bank transfer and ACH are common, slower to clear, and often carry higher minimums. E-wallet support varies by operator and state; PayPal appears mainly at state-regulated sites rather than offshore ones. Crypto features at some brands, including the Bets.FM offer denominated in BTC, and carries network fees plus exchange-rate exposure.
- Getting paid. Withdrawals are usually returned to the deposit method where rules allow. E-wallets are typically the fastest, card refunds take several business days, and bank transfers and paper checks are slowest. Expect a minimum withdrawal amount and weekly or monthly caps.
- Fees. Some operators offer one free cashout per period and charge for extras; payment processors and card issuers may add their own. Ask support for the fee schedule in writing.
- Verification. KYC checks — photo ID, proof of address, sometimes proof of the payment instrument — are standard and usually triggered at first withdrawal. Larger or unusual activity can prompt source-of-funds questions. Uploading documents early is the single best way to avoid a delayed payout.
What is in the game libraries these brands run
Free spins only apply to slots, which is why the spins in the offers above are tied to specific titles. The wider catalogs generally break down into:
- Slots — from low-volatility spin-and-win games to high-volatility titles with long dry spells. Check the published RTP and volatility rating; both affect how far a spins package actually goes.
- Progressive jackpots — pooled prizes that grow until won. Frequently excluded from bonus play, and jackpot wins can be paid in installments.
- Table games — blackjack, roulette and baccarat, run on certified random number generators. These usually contribute 10% or less toward wagering requirements, and sometimes nothing.
- Live dealer rooms — real croupiers streamed in real time. Rarely eligible for bonus clearing and often excluded from spins entirely.
- Mobile play — most catalogs run in a phone browser; dedicated apps are less universal than marketing suggests, so verify before assuming.
Software providers differ by brand, and sweepstakes-style sites such as those advertising SC balances operate on a different model again, where coins rather than dollars are the unit of play.
The other products these operators sell
Several brands on this page are not casino-only businesses. BetUS runs sportsbook and racebook markets alongside its casino, and its 200% up to $4,000 welcome offer may apply across products with different rollover rules for each — sports wagering typically clears at different rates than slots. Others operate poker rooms, bingo, or sweepstakes card platforms, as the Card Crush and Zumba Cards rewards suggest. This matters for contact purposes: a sportsbook dispute may go to a different support queue than a casino bonus dispute, even at the same brand, and offers rarely transfer between the two.
Eligibility and the legal picture in the US
Online casino play is regulated state by state, not federally. A handful of states license and regulate real-money online casinos directly; many more permit online sports betting only; several permit neither. Sweepstakes and social casino models operate under different rules again and are unavailable in some states. Accepting players from your state is not the same thing as being authorized to serve them — an offshore site may take your deposit without holding any US state license, which affects what recourse you have if something goes wrong.
Before you open an account:
- You must be 21 or over at most US casino operators, and physically within a permitted state where licensing applies.
- Check which regulator, if any, licenses the operator, and whether that regulator accepts player complaints.
- Read the bonus terms as a contract: maximum bet while a bonus is active, excluded games, expiry date, and maximum cashout.
- Gambling winnings are generally taxable income in the US; keep records.
Our terms and conditions set out the limits of what this site publishes, and the editorial background of our team explains who researches it. Readers arriving from outside the US should note that our coverage of non-GamStop sites addresses a different market with different rules entirely.
How quickly we reply, and what we will not do
We read everything that reaches the editorial inbox and answer substantive queries in the order received; corrections are prioritized over general questions. We do not forward complaints to operators on your behalf, negotiate with casinos, recover funds, or offer legal or financial advice. We also will not tell you a casino is completely safe — no publisher can honestly promise that, and any site that does is selling you something.
Frequently asked questions about contacting us
Can you get my free spins credited?
No. Only the operator can credit or restore a promotion. Contact its support team with your account details and the promotion name, and ask for the decision in writing if it is refused.
Do you charge readers anything?
No. The site is free to read and funded by affiliate commission from some operator links. You pay nothing to us, and commission plays no part in rankings.
Why is a casino I use not listed here?
We only name operators from our current researched selection. Absence is not a judgment; it may simply mean we have not reviewed it, or that we have removed it. You are welcome to ask why.
Will you tell me which casino is best for my state?
We can explain how state licensing works and what to verify, but we do not give individual recommendations. Availability changes, and the operator's own registration process is the reliable test.
Can I submit a review of a casino?
You can send us your experience and we will read it. We do not publish unverified user reviews as fact, but consistent reports about withdrawal delays or bonus voiding do inform what we recheck.
Before you write to anyone
If your question is about an offer, the fastest answer is usually in the operator's own bonus terms — the maximum bet, the eligible slots, the expiry date and the cashout cap are all stated there, and those four figures decide whether a free spins package is worth your deposit. If the terms are unclear, contradictory or missing, that is worth knowing too, and it is exactly the kind of thing we want to hear about. Send it over, and set your deposit limits before you play rather than after.